Step 1
Start your subscription
Enter your organization details, choose your plan, and complete secure checkout. Setup takes minutes.
How it works
How to launch an anonymous feedback channel
Set up an anonymous feedback channel in minutes. Share it on your timeline. No IT integration required. No sales funnel. No vendor onboarding. No case-management suite to learn.
If you're evaluating fit, review our security and privacy overview, read the FAQ, or start your subscription.
3-step overview
Launch your channel in three steps
RelayClear keeps setup simple: subscribe, share your feedback channel access code where your audience will find it, and start receiving submissions in the workflow you already use.
Step 2
Receive your access codes
You'll receive one or more feedback channel access codes, depending on your chosen plan, along with ready-to-use QR codes. Share them by link, QR code, or print with employees, customers, or other stakeholders.
Step 3
Start receiving submissions
Feedback submissions arrive at your destination email address. Handle them with your existing workflow and route them to People & Culture, compliance, operations, or wherever they belong.
Delivery flow
How feedback submissions flow to you
RelayClear moves each feedback submission through the same privacy-first sequence before it reaches your destination email.
1. Feedback received
A submitter enters your access code and sends feedback without creating an account.
2. Privacy protections applied
RelayClear encrypts and queues the submission, then applies a 2-24 hour random delay.
3. Delivered to your email
You receive the feedback at your destination email address without identifying metadata.
4. Submission discarded
After delivery, submission content is deleted from RelayClear systems.
What you receive
- The feedback content (text only, images & attachments are not allowed)
What you don't receive
- Timestamp of when the message was submitted
- Delivery timing option chosen
- The submitter's IP address or any metadata
- The submitter's device information or browser details
- The submitter's account information (submitters do not create accounts)
- Any way to reply or follow up (one-way only)
Trust model
Privacy architecture
RelayClear never stores submission content in the main database. Submissions are temporarily stored in isolated, encrypted storage until delivery (maximum 24 hours), then permanently deleted.
Stored data
Organization records only
Your organization name, destination email, contact information, and tracking tokens (30-day expiry). All sensitive fields are encrypted at rest.
Temporarily stored
Feedback content
The feedback itself is encrypted, temporarily stored, delivered to your email, then permanently deleted.
Timing anonymity
Submissions are held for a random delay before delivery. This makes it harder to identify who sent a message based on when it arrived in your inbox.
2-hour window: Faster delivery, some timing protection
24-hour window: Maximum timing protection, higher anonymity
Submitter experience
What submitters experience
Understanding the submitter experience helps you explain the channel clearly whether you're sharing it with staff, customers, or other stakeholders.
Submitter step 1
Scan a QR code or visit relayclear.com
They scan a QR code you shared, or visit relayclear.com/submit and enter the access code. Works on any phone or computer, no app or account needed.
Submitter step 2
Write
They write their message, choose delivery timing, and submit their feedback without creating an account or providing identifying information.
Submitter step 3
Get delivery tracking link
They receive a unique delivery status tracking link that displays real-time delivery status for 30 days.
For Submitters
Need to submit feedback to your organization?
If you're ready to submit anonymous feedback, you'll need your organization's unique access code to get started.
Ready to launch your channel?
Subscribe now to get your first access code and start receiving
submissions
from the people you serve.