Refund Policy

RelayClear is intended for organizational use and is not offered for personal, family, or household purposes.

1. Refund eligibility for first purchase only

First-time organizations may request a full refund of their initial subscription payment, including additional feedback channels purchased with that subscription, within 14 days of the first paid subscription charge, whether billed monthly or yearly. If a free trial applies, the window starts with the first paid charge after the trial.

To qualify, fewer than 10 distinct submissions must have been delivered across all of your organization's feedback channels combined, regardless of how many channels you have. Nine delivered submissions qualifies. Ten or more does not qualify for the full first-purchase refund. Any trial usage counts toward this limit.

The refundable amount is the amount actually paid for the initial plan and its additional feedback channels after discounts, plus attributable tax, less any previous refunds or credits covering those amounts. We will confirm the refund amount and the date your base subscription and add-on access will end before proceeding. Changing plans or switching from monthly to yearly billing does not create a new first-purchase refund window.

2. Cancellation and renewals

You may cancel at any time by emailing support@relayclear.com. Ordinary cancellation stops the next renewal. Access continues through the end of the paid billing period, including a prepaid yearly period. Ordinary cancellation does not include a refund. Monthly unused time and monthly renewal payments are not routinely refunded, subject to the exceptions below. Renewals do not qualify for the full first-purchase refund. Yearly early termination is covered in section 3.

3. Ending a yearly subscription early

If you request early termination of a yearly subscription and do not qualify for the full first-purchase refund, we refund 50% of the prorated unused paid value of your plan and additional feedback channels. This applies after the initial 14-day window, within that window if your organization has reached 10 delivered submissions, and to the unused portion of a paid yearly renewal.

We calculate each item's unused value from its amount actually paid after discounts and the time remaining in its paid service period on the agreed cancellation date. We refund half of that unused value, plus the corresponding attributable tax, accounting for previous refunds or credits. This is not a refund of 50% of the original yearly payment. For example, a $600 yearly payment with half its service period remaining has $300 of unused value and a $150 refund before tax or previous adjustments.

We will confirm the refund amount and cancellation date before proceeding. Early termination ends access to the base subscription and all additional feedback channels on that date.

4. Additional feedback channels

Additional feedback channels purchased with the initial subscription are included in an eligible full first-purchase refund. For yearly early termination, additional channels are included using their own paid service periods, including channels added later. Later purchases do not create a new first-purchase refund window. Otherwise, monthly add-on payments are not routinely refunded, subject to the exceptions below. With ordinary cancellation, add-on access continues through the paid-through date. A first-purchase refund or yearly early termination ends all channel access on the date confirmed with you.

5. How to request a refund

Email support@relayclear.com from your billing email address and include your organization name and the date of the charge. Do not include submission content or information identifying submitters.

6. Billing errors and other exceptions

Charges made in error, including duplicate charges, are refundable regardless of the eligibility limits above. RelayClear may approve other refunds case by case. Nothing in this policy limits refunds required by applicable law. A billing-error or goodwill refund does not by itself end your subscription. We will confirm any change to access separately.

7. Abuse and fraud

RelayClear may refuse refund requests in cases of abuse or fraud, including repeated sign-ups or chargeback misuse.

8. Contact

For billing questions, contact support@relayclear.com.